A bank is a secure regulated entity that takes deposits and makes loans. The basic elements that make up the legal definition of a ‘bank’ are standardised, boring and not making much of a profit any more. In order to differentiate themselves, banks and financial institutions need to create simpler, more engaging and higher value customer journeys. From the moment of on boarding, to day to day customer service to creation of complex and high value financial services – a financial firm needs to offer their customers products that meet their needs, but also earn their loyalty and retain their trust. What are the challenges banks face providing these customer journeys and what strategies can be used to overcome them?

• When: 24 April 2019

• Where: Central London Location – TBC

Speakers to be confirmed.

Spaces are limited, so please register your interest now. We will confirm your attendance at the roundtable closer to the date.

Agenda:

• 8:15 - Arrival
• 8:30 – Hot and Cold Buffet style breakfast served
• 8:45 - Welcome and talks begin
• 9:15 - Moderated Roundtable starts
• 10:30 - Breakfast Roundtable ends

The TECHTalents Society Roundtables

Each gathering of ‘The Society’ will host an exclusive network of your peers who share an interest in participating in conversations driven by provocative questions, brave debate and honest revelations.