Disruption has been a buzz word in many industries, including financial services, for some time. In the old world, innovators were the purveyors of this change. Today’s current environment will have a dramatic impact both on challenger and incumbent financial institutions alike. How is the financial industry responding to the global pandemic? How are customer

Customers expect fast action and are quick to respond when they do not get it. In a digital world, 24/7, always on access, is the expectation and is accelerating rapidly. We set out, along with our partners at LogMeIn, to gather a snapshot of how financial services providers were striving to meet those fast-changing expectations