FT4L20
Ageism in an ageing world
Tuesday 11 February 2020
Not too long ago I sat in the audience and listened to a speaker from a very large financial institution describe the usage statistics (by age) of their banking app. He noted that take up of the app was very low above the age of 55. The conclusion being, he went on to say, that
- Published in Customer Experience, Diversity and Inclusion, Employment, Featured, Fintech, Opinion