COVID-19
Customer service in a crisis
Tuesday 31 March 2020
In the normal run of events, customer service failures (long waits on hold, being given the wrong information, bouncing around from agent to agent) are ample fodder for water cooler conversation and complaints. In a crisis, they can be devastating to customers (individuals and businesses alike) in distress, who need fast and accurate responses. The
- Published in Content, Customer Experience, Featured, Fintech, Innovation, Opinion
Coronavirus: threat to traditional trade or already doomed?
Tuesday 31 March 2020
Roger Vincent, Chief Innovation Officer and GM at Trade Ledger looks at the current state of global trade and the impact COVID-19 will have going forward. Global trade growth has been slowing massively since the financial crisis – with Coronavirus, the latest setback, causing a huge credit crunch amongst Chinese businesses. But, even though it
- Published in Blog, Community & Events, Content, Embedded Finance, Featured, Fintech, Innovation, Opinion
Customer centricity in times of crisis: how incumbent banks are shining
Tuesday 31 March 2020
Meaghan Johnson, founder of customer experience and strategy consultancy, Digital Magss examines how incumbent banks are responding to the current global pandemic. I’ve been glued to all sorts of new outlets over the past month. As I write this, I am currently in Nicaragua waiting for our rescue flight provided by the German government. We
- Published in Content, Customer Experience, Fintech, Innovation, Opinion
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