Aritra Chakravarty, CEO at Project Imagine (Dozens and Pi1), joins us for our ongoing series – FTT Chats – where we sit down with the great and the good of FinTech to discuss innovation, new entrants, and emerging technologies.

In this FTT Chat, Chakravarty discusses platform banking, the role of a founder, Dozens’ new partnership with Marqeta, and how they dealt with the fallout from the insolvency of German payments processor, Wirecard.

During the weekend following the fallout from Wirecard, Chakravarty immediately shifted away from their normal customer service operations. “There is nothing worse than someone reading off a script when you can’t access your money,” says Chakravarty. “We directed all the traffic, from email chats to phone calls to a single community page where I was taking the questions myself.”

Watch the full interview now: