Follow our blog for expert insights into the FinTech sector. Read on for articles, news and thought leadership pieces on a selection of trending topics, including AI, VR and robotics
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Customer centricity in times of crisis: how incumbent banks are shining
Tuesday 31 March 2020
Meaghan Johnson, founder of customer experience and strategy consultancy, Digital Magss examines how incumbent banks are responding to the current global pandemic. I’ve been glued to all sorts of new outlets over the past month. As I write this, I am currently in Nicaragua waiting for our rescue flight provided by the German government. We
- Published in Content, Customer Experience, Fintech, Innovation, Opinion
FinTech of the Week is AccountScore
Tuesday 31 March 2020
In our ongoing series, our FinTech of the Week is AccountScore, an analytics business which provides actionable insights and analytics on bank transaction data for clients – typically banks and financial services companies who want to learn more about their customers, prospects and applicants. Ahmed Amin, Sales Director, AccountScore, discusses the ever evolving Open Banking
- Published in Content, Featured, Fintech, Fintech of the week, FinTech of the Week, FinTECHTalents, Partnership, Video
Empowering agents for the modern customer
Tuesday 24 March 2020
Meeting the needs of the 24/7 customer through empowered staff with the best tools. Bold 360 brings us on the modern customer journey and highlights both their evolving expectations and how to satisfy them, winning both loyalty and competitive advantage in the process. We sit down for a special Q&A with Celine Allain, Financial Services
- Published in AI/Machine Learning, Customer Experience, Featured, Fintech, FinTECHTalents, Interviews
A Five Generation Workplace
Tuesday 24 March 2020
Populations that are both living and working longer are having a profound impact on the workplace. As many of us sit in our homes working instead of our offices, it is clear to us that the world of work is changing. Although a pandemic has necessitated and accelerated remote working arrangements, it is worth remembering
- Published in Community & Events, Diversity and Inclusion, Employment, Featured, Opinion
We are all WFH – What can we learn from those who have been doing it all along.
Tuesday 24 March 2020
In the past whenever we have discussed the future of work the idea of remote working often emerges. Whether it be a simple ‘working from home’ arrangement or a full on ‘digital nomad’ existence, working free of a physical office or set working hours was often touted as a progressive choice for people who wanted
- Published in Community & Events, Employment, Featured, Fintech, Opinion
FinTech of the Week is Credit Kudos
Tuesday 24 March 2020
In our ongoing series, our FinTECHTalents FinTech of the week is Credit Kudos, a credit reference agency that helps lenders make better and faster credit decisions using Open Banking data. Freddy Kelly, CEO of Credit Kudos discusses how they are better than traditional credit bureaus, how Open Banking underpins their banking model, how they build
- Published in AI/Machine Learning, Featured, Fintech, Fintech of the week, FinTech of the Week, FinTECHTalents, Start-ups, Video
Women in Tech Podcast – Empowerment with empathy
Tuesday 17 March 2020
Our very own Lisa Moyle sat down with Espree Devora at the Women in Tech podcast after speaking at the FinTech Inn event in Lithuania last year. “Empathy comes from experience and if you’ve had the story book smooth ride, it’s really hard to develop that empathy. So, if you have experienced bumps, you have
- Published in Diversity and Inclusion, Employment, Featured, Innovation, Opinion
FinTech of the Week is Aire
Tuesday 17 March 2020
In our ongoing series, our FinTECHTalents FinTech of the week is Aire, a credit insight service on a mission to make credit equitable for everyone. Providing a range of credit risk and affordability insights, Aire drives fairer decision-making across the customer lifecycle for lenders. Andy Moffat, Business Development Director at Aire, discusses the inherent issues
The future of work is engagement
Tuesday 17 March 2020
Pam Bateson, CEO and Founder of Thrive Partners discusses the new ecosystem of what the world of work is, how to prepare for and ‘be brave’ for the job search and how to ‘stand out’ as a recent graduate looking for work. “85 percent of people in work are disengaged because they’re too stressed, they’re
- Published in Diversity and Inclusion, Employment, Featured, Fintech, FinTECHTalents, Video