At the Future Identity and Fintech Talents festival last November, we caught up with Arthur Ceccotti, Disputes Technical Lead at Monzo.

Over 5 million customers trust digital challenger Monzo Bank to keep their finances safe, and the number is growing. Monzo make it incredibly easy to handle your payments. Their focus on seamless access married with robust, and rapid security are instrumental in creating a superior customer experience.

As disputes technical lead Arthur deals with fraud, or goods and service chargebacks, and strong customer authentication plays an important role in these processes. Arthur told us what he believes will be the most disruptive trends in digital identity in the years to come, and shared observations on the difference in approach to innovation from digital banks like Monzo and incumbent banks.

Watch the full interview now.

Arthur will be speaking at Future Identity Finance, on 26th April at County Hall London on the panel discussion, securing identity across mobile channels. With additional panelists from tru.ID, BT and Huawei, the session will explore how banks can authenticate users across mobile channels and prove device possession with impacting user experience.

As mobile banking usage increases among consumers, fraudsters are using increasingly advanced tactics to intercept data and compromise devices. Multi-factor authentication is now a security imperative, but do one-time passwords and hardware tokens increase operational costs and create friction for users? Register now to join on 26th April.