Now, more than ever, it is important to get it right with customers the first time. We partnered with LogMeIn to explore the changing dynamics of customer experience and discover how they and other leading providers have leveraged customer understanding and technology to deliver the best possible outcomes for their customers.

“Customers in 2020 will settle for nothing less than the best customer experience”, Sion Lewis, Vice President EMEA, LogMeIn.

Key findings include:

• Insight into how customer expectations have evolved and how customer service has become mission critical.
• Learning how financial services providers have tackled the challenge of meeting customer demand, including examples of internal programmes for change.
• Understanding the role that technology, including chatbots, plays in empowering organisations and customer services agents to deliver the best possible outcomes.
• Views on how to measure success.