Diana Carrasco, Head of Risk, Group Digital Channels – COO at Lloyds Banking Group  joins us for our ongoing series – FTT Chats – where we sit down with the great and the good of FinTech to discuss innovation, new entrants, and emerging technologies.

In this FTT Chat, Carrasco discusses the impact of COVID-19 on the industry and society, considerations around data conduct, and bringing humanity into banking, FinTech and Financial Services.

“Data is obviously bringing positive outcomes for our customers,” says Carrasco. “But there also has to be discussion about the data treatment and ethical principles on that. In practical terms it shows a strong digital conduct agenda which is not separate or disconnected from the technology and innovation. One thing that is very important to understand though is that when we talk about digital conduct we talk about way more than selling ‘the right products at the right price to the right customer’, it’s about the whole digital experience and the technology that enables it.”

Watch the full interview now: