Customer Experience
The event for people who do and need ‘to do’
Tuesday 16 July 2019
I wandered around the exhibition hall of a FinTech conference, late last year. It doesn’t really matter which one – I have attended, covered, organised and spoken at so many of these events over the years – many of them combine into one generic spectacle. The speakers on the agenda include the head of digital
Creating customer engagement in a hyper-connected space
Tuesday 16 July 2019
When not relaxing with ice cold beer and chilling out summer dance tunes, the team at PayKey looks to build partnerships with banks to offer customers instant access to financial services. What is PayKey – what problem are you solving? PayKey enables banks and digital wallets to address one of the most significant challenges they currently face:
- Published in Customer Experience, Featured, Fintech, FinTECHTalents, Innovation, Partnership, Payments, Start-ups
What does Deliveroo mean for banks?
Wednesday 03 July 2019
Speaking to HotTopics at FinTECHTalents 2018, Pol Navarro, CDO, TSB outlines his views on agile, collaboration and customer-focused teams. What does a productive culture look like? I think that for me when we think about culture it all starts with a customer. Especially thinking about how we can design products and services for customers in
- Published in AI/Machine Learning, Blockchain, Customer Experience, Featured, Fintech, FinTECHTalents, Innovation, Partnership, Start-ups
Do you trust who I am?
Wednesday 03 July 2019
Powered by naturally sweetened cola and a passion for creating comfort for the end user, iProov aims to offer secure and simple solutions for online identity. In a world of manipulated photos and masks, deep fake video and replay attacks iProov is trying bring back a level of trust in the digital world. What is iProov –
- Published in Customer Experience, Cyber security, Data Privacy, Featured, Fintech, FinTECHTalents, Identity, Innovation, Security, Start-ups
The stories that make up FinTech continue at FinTECHTalents
Wednesday 12 June 2019
“I’ve seen more startups do more demos on stage than most people should see in their lifetime,” says Liz Lumley, architect of the FinTECHTalents Festival to Christophe Langiois, CMO of The FinTech Power 50 in an interview at Barclays Rise this spring. However, that first contact, those first stirrings when you listen to a founder
Having your coffee and saving too
Wednesday 29 May 2019
If wealth is not to remain something for the wealthy, the key is to understand consumers better, get them to engage with their money and drive better financial well being through behaviour change. Given the link between money and mental health – money worries being the key source of stress for the majority of people
- Published in Customer Experience, Diversity and Inclusion, Employment, Featured, Fintech, FinTECHTalents, Regulation, Risk, Start-ups
You need your ‘Tech’ in your ‘Fin’ (even if you don’t have to say it) Our community has spoken
Wednesday 29 May 2019
There is some debate over when the word ‘FinTech’ first came into use. I remember it being used in my New York office in the mid 1990s as a shortened, pre-hashtag, version of Financial Technology, there is evidence of a Sunday Times column from Peter Ridder that was called ‘FinTech’ in the mid 1980s, and
- Published in AI/Machine Learning, Blockchain, Customer Experience, Cyber security, Featured, Fintech, FinTECHTalents, Innovation, Payments, Regulation, Start-ups
The journey of partnership starts from within
Wednesday 22 May 2019
It was standing room only in HSBC’s headquarters in Canary Wharf for a special breakfast event during the inaugural UK FinTech Week in London. Hosted in partnership with the TECHTalents Society, Strategic Investments and Partnership in FinTech, offered insights into the journey of a bank. Raman Bhatia, Head of the HSBC Digital Bank in the
- Published in AI/Machine Learning, Blog, Customer Experience, Diversity and Inclusion, Featured, Fintech, FinTECHTalents, Innovation, Partnership, Payments, Start-ups
FusionOne Hackathon
Wednesday 15 May 2019
FinTECHTalents, Finastra, Microsoft and Accenture are running our first Open Banking hackathon this weekend 17-19 of May. Finastra will be opening-up the data from multiple APIs (retail banking, payment, corporate banking, capital markets…), that you can check here: FusionFabric.cloud API catalog and we will have mentors on-site from FinTECHTalents, Finastra, Microsoft, Accenture and others, including machine
- Published in AI/Machine Learning, Customer Experience, Cyber security, Data Privacy, Featured, Fintech, FinTECHTalents, Innovation, Payments, Security
Talent can create big things
Monday 13 May 2019
Pol Navarro, Chief Digital Officer at TSB talks about how banks can attract new talent by offering frameworks that allow them to change the rules and make big impacts immediately. “We think that the future of financial services will be about a combination of talent from different sources. People that understand banking and know how