Customer Experience
FinTech vs Incumbents: From competition to partnerships
Tuesday 23 June 2020
FinTechs have been created to transform the banking industry. Digital-centric, they started with a small niche — payment offerings, they then quickly moved onto the backend of financial services, providing a multitude of new solutions. Throughout the years, some have moved from being a standalone proposition to partner with incumbents. Although not all partnerships have
- Published in Community & Events, Content, Customer Experience, Featured, Fintech, FinTECHTalents, Innovation, Opinion, Partnership, Start-ups
What’s on at FinTECHTalents? Series 108
Tuesday 02 June 2020
What’s on at FinTECHTalents this week?
- Published in Community & Events, Content, Customer Experience, Featured, Fintech, FinTECHTalents, Innovation, Interviews, Opinion, Video
COVID -19, Conduct and the importance of Humanity – FTT Chats Episode 12
Tuesday 02 June 2020
Diana Carrasco, Head of Risk, Group Digital Channels – COO at Lloyds Banking Group joins us for our ongoing series – FTT Chats – where we sit down with the great and the good of FinTech to discuss innovation, new entrants, and emerging technologies. In this FTT Chat, Carrasco discusses the impact of COVID-19 on the industry
Customer Expectations and Banking in the Age of Corona – FTT Chats Episode 11
Monday 01 June 2020
Celine Allain, Senior BFSI Industry Lead, Bold 360 joins us for our ongoing series – FTT Chats – where we sit down with the great and the good of FinTech to discuss innovation, new entrants, and emerging technologies. In this FTT Chat, Celine discusses learning how to meet current customer expectations, and banking in the
- Published in AI/Machine Learning, Community & Events, Content, Customer Experience, Data Privacy, Featured, Fintech, FinTECHTalents, Innovation, Interviews, Robotics, Video
Innovation in a pandemic: Why have incumbents not gone Digital Only?
Tuesday 12 May 2020
Coronavirus has dialled up the urgency for digital only banking. However don’t be fooled by the excitement, digital only banking is starting to gain momentum yes but it will take a few more years before we see a truly cashless world. Typically, startups and medium size financial institutions hold their data on modern digital platforms
- Published in Blog, Community & Events, Content, Customer Experience, Featured, Fintech, FinTECHTalents, Innovation, Opinion
FinTech of the Week is iProov
Tuesday 21 April 2020
In our ongoing series, our FinTech of the Week is iProov, which offers Award-winning online biometric authentication. Applications include onboarding, ID verification, border control, strong customer authentication and access control. Luke Moore, Global, SVP, Revenue at iProov, discusses in a two part interview the usability of national identity schemes, the use and security concerns of
- Published in Content, Customer Experience, Data Privacy, Featured, Fintech, FinTech of the Week, Fintech of the week, FinTECHTalents, Identity, Interviews, Video
Customer service in a crisis
Tuesday 31 March 2020
In the normal run of events, customer service failures (long waits on hold, being given the wrong information, bouncing around from agent to agent) are ample fodder for water cooler conversation and complaints. In a crisis, they can be devastating to customers (individuals and businesses alike) in distress, who need fast and accurate responses. The
- Published in Content, Customer Experience, Featured, Fintech, Innovation, Opinion
Customer centricity in times of crisis: how incumbent banks are shining
Tuesday 31 March 2020
Meaghan Johnson, founder of customer experience and strategy consultancy, Digital Magss examines how incumbent banks are responding to the current global pandemic. I’ve been glued to all sorts of new outlets over the past month. As I write this, I am currently in Nicaragua waiting for our rescue flight provided by the German government. We
- Published in Content, Customer Experience, Fintech, Innovation, Opinion
Empowering agents for the modern customer
Tuesday 24 March 2020
Meeting the needs of the 24/7 customer through empowered staff with the best tools. Bold 360 brings us on the modern customer journey and highlights both their evolving expectations and how to satisfy them, winning both loyalty and competitive advantage in the process. We sit down for a special Q&A with Celine Allain, Financial Services
- Published in AI/Machine Learning, Customer Experience, Featured, Fintech, FinTECHTalents, Interviews