Customer Experience
Working to prevent identity theft and money laundering
Thursday 25 October 2018
We speak to Gediminas Ratkevičius, CEO & Co-Founder of iDenfy about how they are tackling KYC compliance and fraud reduction in finanncial services. Reflecting on the journey from diapers to innovators, he also highlights how he and his co-founder evolved their offering based on customer feedback. Kudos for their open mind on the beer front!
- Published in AI/Machine Learning, Customer Experience, Data Privacy, Featured, Fintech, Innovation, Start-ups
Designing for life: Embracing the lifecycle approach to financial services
Thursday 18 October 2018
FinTECHTalents is, at its core, driven by communities and what they can create. By bringing together our unique mix of technologist and innovators from the across the financial services, technology, design and academic sectors we aim to share ideas and catalyse new ones. The Customer First Stream on Day 2 of the Festival brings the
- Published in Customer Experience, Diversity and Inclusion, Featured, Fintech, Innovation, Start-ups
Fortune 500 Bank Relies on Segasec to Foil Advanced Phishing Attacks
Thursday 18 October 2018
Segasec’s customer is a Fortune 500 multi-channel bank and one of the most respected financial institutions in Europe. The bank serves millions of private clients and small and medium-sized enterprises worldwide via hundreds of branch offices, insurance agencies and electronic channels. Among the bank’s services are debt capital, domestic cash equity, corporate banking, private banking,
- Published in Customer Experience, Data Privacy, Fintech, Innovation, Security, Start-ups
#NoBarStools
Thursday 27 September 2018
A few years ago, at a popular ‘FinTech innovation demo show’ in London, a Russian payments company brought out the scantily clad ‘Miss Russia’ to demonstrate how the audience could use their payments app to purchase her clothing line on the internet. Many people – men and women – in the audience were shocked. My
- Published in Blockchain, Blog, Customer Experience, Diversity and Inclusion, Featured, Fintech, Start-ups
‘Millennials don’t care about looking after their money’ – and other myths
Wednesday 26 September 2018
With 89% of millennials, and 70% of UK consumers now using applications to manage their money, Yolt aims to become a trusted tool for UK customers of all ages to end multiple app juggling and gain a clear view of their money. What does Yolt do – what problem are you solving? Yolt is the
- Published in Customer Experience, Featured, Fintech, Innovation, Start-ups
The 10 people you always see at conferences – Add yours!
Thursday 20 September 2018
I had a meeting last year with the PR person for a ‘well-known American payments company’. The founder was due to speak at Money 20/20 Europe. The PR woman was very nice and pleasant – but said something that made me think of a Twitter thread I wrote awhile back, while bored at an event
- Published in Blog, Customer Experience, Featured, Fintech
Helping FinTechs scale like banks & banks innovate like FinTechs
Monday 17 September 2018
The Neonomics Team Enabling collaboration and partnerships between banks and new FinTech entrants is the way forward in this era of open banking according to Christoffer Andvig CEO & Co-founder of Olso-based Neonomics. Christoffer talks about the benefits of running a global team, how entrepreneurship is a constant quest for change and how his preference
- Published in Customer Experience, Featured, Fintech, Innovation, Partnership, Start-ups
It’s all about the ‘bots – A FinTECHTalents Snapshot Survey
Wednesday 22 August 2018
As the summer of 2018 comes to an end, we have gone to our community once again to see how they feel about the encroaching tide of automation, artificial intelligence and ‘bots. Whether they are advising you on your investments or chatting with you via a customer service inquiry – chatbots, AI and robo-anything is settling
- Published in AI/Machine Learning, Blog, Customer Experience, Fintech, Innovation, Robotics
Calling all innovators
Tuesday 14 August 2018
Are you looking to solve problems for more mature consumers? The FinTech community shouldn’t miss this opportunity to set their sights on new challenges. Given the changing demographics in the UK (and many other countries around the world), significant value can be delivered to what is an economically powerful and growing community. We are looking
- Published in Customer Experience, Diversity and Inclusion, Fintech, Innovation, Start-ups
The challenges of creating tech for a highly regulated industry
Monday 16 July 2018
We speak to the team at unblu about how financial institutions can move away from the bulky silos of old infrastructures to seamless customer experiences Can you tell us about unblu and how you enable better engagement between financial institutions and their customers? unblu is a unique software solution that helps banks and financial institutions
- Published in Customer Experience, Regulation, Start-ups